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Frequently Asked Questions

Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your  account:
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.

We accept directly the following types of credit card payments: VISA, MasterCard, American Express and Discover. Please note that the available payment methods may change depending on your region.

After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit card.

Our long-term strategic cooperative partner in logistic is DHL,UPS, FedEx, and EMS to offer three shipping methods. So no worries about not getting your package or not getting your package on time. That's all we have for now, we will launch more methods for your convenience.
Shipping Time
1. All products  on our website enjoy Free Shipping on orders over $80. If you want to receive the parcel in a shortest time, you can choose the other two shipping methods. Being marked with Free Shipping, products of other categories enjoy Free Shipping with no minimum purchase required. The specific shipping time and regions are listed in Chart A.
2. Purchasing all the products excluding those of  marked with Free Shipping, you will be charged with different shipping fee according to the weight of your order. The specific shipping time and regions are listed in Chart B.
3. When an order concludes products both Free Shipping and none Free Shipping, Free Shipping items are automatically applied to Free Shipping Method. The shipping time will be in comply with the standard of non Free shipping products.
Chart A(Free Shipping Items)
Business Days
Super Saver
Less Than

Over $29
3-5China (HongKong, TaiWan, Macao)
5-15Europe (Unite Kindom, France, Spain, Germany, Austria, Ireland, Bulgaria, Sweden, Switzerland, Portugal, Poland, Denmark, Finland, >>
North America (USA, Canada, Mexico)
Oceanica (Australia, New Zealand)
Asia (Singapore, Japan, India, Vietnam, Thailand, Korea, India, Malaysia, Thailand, Indonesia, the Philippines)
5-20Europe (Bulgarien, Romania, Estland, Luxembourg, Luxembourg, Lithuania, Belarus, Latvia, Malta, >>
Middle Asia ( Azerbaijan, Mongolia, Jordan, Kuwait, Lebanon*, Qatar, Saudi Arabia, Palestine, Pakistan, >>
15-28Asia (Afghanistan, U.A.E., Bhutan, Bahrain, East Timor, Cambodia, Laos, Myanmar, the Maldives, >>
Europe (Iceland, Belarus, Albania, Russian Federation, Slovenia, Serbia, Monaco, Bosnien, Herzegovina, >>
South America (Columbia, Chile, Peru, Brazil, Argentina, Venezuela, Ecuador, Guyana, Bolivia, Bolivarian Republic of Suriname, >>
Africa (Egypt, Libya, Kenya, Zambia, Tanzania, Sultan, Tunisia, Uganda, Congo(Brazzaville), Congo(DRC), Angola, Guinea, South Africa, >>
Oceania (Republic of Nauru, Guam (U.S.), Midway Island, Solomon Islands, Fiji, Samoa, the Republic of Vanuatu, the Marshall Islands, Kingdom of Tonga, >>
3-5Asia (Korea*, Japan*, Philippines*, Vietnam*,
Thailand*, Malaysia*, India*,Pakistan*, Kazakhstan*
, Cyprus*, Palestine*, Singapore, Saudi Arabia, >>
3-6North America (USA, Canada, Mexico)
Oceanica (Australia, New Zealand)
5-8Europe (Unite Kindom, France, Italy, Germany, Austria, Greece, Portugal, Poland, Spain, Denmark, Belgium, the Netherlands, Norway, Sweden, Finland, >>
6-14Asia (Afghanistan, Nepal, Bhutan
, Timor-Leste, Lebanon, Maldives, >>
Oceania (Republic of Nauru, Guam(U.S.), Solomon Islands, Fiji, the Republic of Vanuatu, the Marshall Islands, Kingdom of Tonga, >>
2-4Asia (Korea*, Brunei, Cambodia, Indonesia, Laos, Malaysia, Vietnam, Thailand, Singapore, the Philippines*)
North America (USA, Canada, Mexico)
2-5Asia (Japan*, Vietnam*, Thailand*, Malaysia*, India*, Pakistan*, Kazakhstan*, Cyprus*, Palestine*, >>Oceania (Australia, New Zealand, Samoa, Cook Islands, Tahiti, Guam, >>
3-7Europe (United Kindom, Norway, Germany, Austria, Denmark, Sweden, Finland, France, Ireland, Poland, Spain, Portugal, Italy, Greece, >>
4-10Europe (Albania, Russia, Bulgaria, Colombia, Kosovo, Serbia, Belize, >>
Africa (Egypt, Libya, Guinea, Morocco, South Africa, >>
North America (Columbia, Chile, Peru, Brazil, Argentina, Haiti, Panama, Bolivia, >>
Asia (Armenia, Sri Lanka,Mongolia, Lebanon, >>
Oceania (Marshall Islands, Guatemala, Nauru, Micronesia, Palau)
Chart B(Non Free Shipping Items)
Shipping MethodBusiness Days(Mon-Fri)Countries
Standard Shipping6-8Worldwide
Expedited Shipping3-5Worldwide
1.* Countries which requiry customs duty. The customs policies differ among different countries.Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
2. Within 1-2 business days after the order is successfully dispatched, we will providing the tracking number of your order by sending an email to the registered email address.
3.If you choose Free Shipping,your parcel will be delivered to your house for only one chance. If the delivery fails,your parcel will be sent to the local post office and you need to get your parcel back with the tracking number and your personal ID.
4.We apologize that the P.O.Boxes and military address(APO, FPO)can not be delivered.For the US territories,please leave a note when you place an order. For example,if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
5.Customers from Brazil please remember to leave a message providing us your 11-digit CPF/CNP as your custom needs it.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Please note that shipping delays will occur if you provide an incorrect address at checkout.

If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.

• Return packages must postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.
• Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
• Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return.
• Items sold as sets must be returned with the correct sizes, as sold.
• If received damaged, items will be shipped back and subject to additional shipping costs.
• Final Sale items cannot be returned for a refund.
• Gift cards cannot be returned or refunded.